Here are some of the Frequently Asked Questions:
- Q: How do I update my plan to a new tier?
- Q: How do I know which tier my company has purchased?
- Q: When does the clock begin ticking for the start testing within SLA?
- Q: When does the clock begin ticking for free retesting?
- Q: What does Onboarding include?
- Q: How do you support dedicated pentester regions?
- Q: Does Cobalt offer other security services beyond pentesting?
Q: How do I update my plan to a new tier?
A: Explore Cobalt’s offerings to determine the right package for your budget and testing goals. If you’re interested in updating your plan, please contact your Customer Success Manager or email@example.com.
Q: How do I know which tier my company has purchased?
A: You can easily reference your current plan by visiting the Credits page in the Cobalt platform.
Q: When does the clock begin ticking for the start testing within SLA?
A: Pentest start times are dependent on when the Pentest has all the required information to properly brief our pentest community. We call this when a pentest has moved into the “Planned” state.
Q: When does the clock begin ticking for free retesting?
A: The timeline for retesting is from the test completion date (report delivery) within an active contract.
Q: What does Onboarding include?
A: Onboarding includes CSM-led calls in which your team and Cobalt align on primary points of contact, success plans, and an inventory of your assets. In addition, a Cobalt Sales Engineer will provide a comprehensive demo of the Cobalt platform, along with technical guidance on how to set your first pentest. Premium Tier Onboarding is provided to your Security team and 1 dev team. Enterprise Tier Onboarding is provided to all teams.
Q: How do you support dedicated pentester regions?
A: We work with you to understand the region you need for your pentesters and identify pentesters from our community in those regions. Dedicated pentester regions may have an impact on the time it takes to start a pentest. Please note that this does not indicate support for Data Localization as required by some countries.
Q: Does Cobalt offer other security services beyond pentesting?
A: Absolutely! At Cobalt, our goal is to be an ongoing resource for our customers and a true extension of their security team by helping them protect their broader IT ecosystems. For this reason, we offer a variety of professional services designed to boost the maturity of your current security program and improve your overall security posture.