JIRA Server Integration Troubleshooting : Retrieving Logs

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This article describes how to retrieve Jira server logs for the Cobalt Jira plugin.

Enabling logs

1. In the top menu bar click the gear icon and the option "System”

   

2. In the left menu click in "Logging and profiling“

   

3. Scroll to the end of the page until the section that says "Default Loggers“

4. Click the "Configure logging level for another package.“ link

Type io.cobalt.jira in the pop-up form that appears and then click the "Add" button

Cobalt Jira Server plugin logs should now appear in the Jira logs.

Retrieving the logs

If you have access to the server filesystem

For finding the location of the logs you can navigate to Administration -> System -> System Info

There will likely be several logs suffixed with .[1-9] (such as atlassian-jira.log.1) to indicate the rotation. For debugging, the one without a prefix is the most recent one, i..e atlassian-jira.log.

If you don’t have access to the filesystem

In case you are unable to access the actual files, you can use a plugin to read the file and display it in Jira such as Last Log for Jira. You can use it by going to the manage apps page and clicking on Last Log -> View Log

This will allow you to search for a prefix as well. Note that the logs must be enabled from the previous step in order to see them.